Last Updated: 31 March 2026
These Terms and Conditions (“Agreement”) govern the relationship between Rizco (“the Company”, “we”, “us”) and any individual or entity (“client”, “you”) that engages Rizco for website design, development, hosting, domain registration, maintenance, SEO, and/or digital marketing services. By accepting a quotation, paying a deposit, or making use of any Rizco service, you agree to be bound by this Agreement.
This Agreement is governed by the laws of the Republic of South Africa, including but not limited to the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”), and the Protection of Personal Information Act 4 of 2013 (“POPIA”).
Rizco provides the following professional digital services:
The specific scope of services for each project will be set out in a written quotation issued to the client via Rebill. Acceptance of the quotation constitutes agreement to the scope and price contained therein.
2.1. All quotations are valid for 14 (fourteen) calendar days from the date of issue, after which Rizco reserves the right to revise pricing.
2.2. A project commences only once the client has accepted the quotation and paid the required deposit as set out in Section 3 below.
2.3. Rizco reserves the right to decline any project at its sole discretion prior to commencement.
2.4. Any additional work requested beyond the agreed scope will be quoted separately and will require written approval before work begins.
3.1. A non-refundable deposit of 50% (fifty percent) of the total project cost is required before any work commences.
3.2. The remaining 50% balance is due upon project completion and before the website or deliverable is handed over, made live, or transferred to the client.
3.3. All invoices are issued via Rebill (rebill.co.za) and are payable within 7 (seven) calendar days of the invoice date, unless otherwise agreed in writing.
3.4. For recurring services (hosting, retainers, SEO), payment is due monthly in advance. Failure to pay will result in suspension of services.
3.5. Late payments will attract interest at the rate of 2% per month (or part thereof) on the outstanding balance, calculated from the due date until the date of payment.
3.6. All prices quoted are inclusive of VAT where applicable. Rizco will specify whether VAT is included or excluded on each quotation.
4.1. Each website design and development project includes a fixed number of revision rounds as specified in the quotation (typically 2–3 rounds of revisions).
4.2. A “revision round” is defined as a consolidated set of changes submitted by the client in a single communication. Piecemeal or staggered change requests are counted as separate revision rounds.
4.3. Revisions must be submitted in writing (email or agreed project communication channel) within 7 (seven) days of the design being presented. Failure to respond within this period may be treated as approval.
4.4. Changes that fall outside the agreed scope – including significant redesigns, new sections, or feature additions – are not considered revisions and will be quoted separately.
4.5. Additional revision rounds beyond the agreed number will be charged at Rizco’s standard hourly rate, communicated to the client in advance.
The client agrees to:
Delays caused by the client’s failure to provide content, feedback, or approvals may result in revised project timelines and/or additional charges.
6.1. All work created by Rizco – including designs, code, graphics, and digital assets – remains the intellectual property of Rizco until the project has been paid for in full.
6.2. Upon receipt of full and final payment, ownership of the completed deliverable transfers to the client. This does not include third-party software, plugins, stock images, or frameworks used under licence, which remain subject to their respective licence terms.
6.3. If a project is cancelled or abandoned before full payment, Rizco retains all rights to the work produced and is not obliged to hand over any files, code, or designs.
6.4. Rizco retains the right to display completed work in its portfolio unless the client requests confidentiality in writing.
6.5. Any content supplied by the client (logos, images, copy) remains the property of the client. The client warrants that they have the right to use all supplied materials.
7.1. Hosting services are provided on a monthly basis and may be cancelled by either party with one (1) calendar month’s written notice.
7.2. Domain registrations are managed by Rizco on behalf of the client. Domain renewal costs will be passed on to the client. Non-payment of renewal fees may result in the domain expiring. Rizco accepts no liability for expired domains due to the client’s non-payment.
7.3. Rizco will take all reasonable steps to ensure hosting uptime but does not guarantee 100% availability. Scheduled maintenance will be communicated where possible.
7.4. Upon cancellation of hosting, Rizco will provide the client with an export/backup of their website files within 14 (fourteen) days, provided all outstanding amounts have been settled.
7.5. Retainer and SEO contracts operate on a month-to-month basis with one (1) month’s written notice required to cancel.
The 50% deposit paid upon project commencement is non-refundable. This deposit covers initial planning, scoping, research, and the allocation of Rizco’s resources to the project.
If a project is cancelled by the client after the deposit has been paid but before any design or development work has begun, Rizco may, at its sole discretion, offer a partial credit (not refund) toward a future project. This is not guaranteed and will be assessed on a case-by-case basis.
If the client cancels the project after work has commenced:
Monthly fees paid for recurring services are non-refundable. If the client cancels mid-month, the service will remain active until the end of the paid period. No pro-rata refund will be issued for unused days.
Where the client qualifies as a “consumer” under the Consumer Protection Act 68 of 2008 (i.e. an individual purchasing for personal use and not in the course of business), the client may have additional rights under the CPA, including the right to cancel certain agreements. Rizco will honour all applicable CPA rights. Business clients (B2B) are not considered consumers under the CPA.
Where services are sold via Rizco’s website or as a result of direct marketing to a consumer, the client has the right to cancel the agreement within 5 (five) business days of entering into the agreement, provided no work has yet commenced. Where work has commenced within this period at the client’s request, the right to cancel without penalty may be limited.
If the client is dissatisfied with the work delivered, the client must notify Rizco in writing within 7 (seven) days of delivery, setting out the specific concerns. Rizco will endeavour to resolve the matter in good faith. Where a defect in the services is confirmed, Rizco will, at its election, repair, redo, or provide a partial credit – but is not obliged to issue a cash refund where the services have been substantially delivered in accordance with the agreed scope.
9.1. Rizco’s total liability to the client under this Agreement shall not exceed the total amount paid by the client for the specific project or service giving rise to the claim.
9.2. Rizco shall not be liable for any indirect, consequential, special, or punitive damages, including but not limited to loss of revenue, loss of data, or loss of business opportunity.
9.3. Rizco is not responsible for any loss arising from the client’s failure to maintain backups of their data, or from third-party platform outages, cyberattacks, or force majeure events.
Rizco processes personal information in compliance with the Protection of Personal Information Act 4 of 2013. Personal information collected from clients is used solely for the purpose of providing services, issuing invoices, and communicating about projects. Rizco does not sell or share client data with unauthorised third parties. For full details, refer to Rizco’s Privacy Policy.
11.1. In the event of a dispute arising from this Agreement, the parties agree to first attempt resolution through good-faith negotiation.
11.2. If the dispute remains unresolved after 14 (fourteen) days, either party may refer the matter to a mutually agreed mediator or to the relevant South African court of competent jurisdiction.
11.3. Consumer clients may also refer disputes to the National Consumer Commission (NCC) or the relevant Consumer Court.
11.4. This Agreement is governed by the laws of the Republic of South Africa and the parties submit to the jurisdiction of the South African courts.
12.1. Rizco reserves the right to amend these Terms and Conditions at any time. clients will be notified of material changes and continued use of Rizco’s services constitutes acceptance of the updated terms.
12.2. These Terms and Conditions constitute the entire agreement between Rizco and the client and supersede all prior discussions, representations, or agreements.
12.3. If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.
12.4. Rizco’s failure to enforce any right under this Agreement does not constitute a waiver of that right.
